Frequently Asked Questions
Below are some frequently asked questions regarding our wholesale musical instruments and accessory products, wholesale program, as well as inquiries related to ordering, billing, and shipping.
Product Questions?
Are your products available for purchase by the general public?
No, Music Dealers Performance Sales is Wholesale Only.
What types of products does Music Dealers Performance Sales wholesale?
What types of products does Music Dealers Performance Sales wholesale?
Wholesale Musical Instruments and Accessories including Guitars, Guitar Strings, Guitar Accessories, Percussion Equipment, and other Miscellaneous Instruments.
Which music brands does Music Dealers Performance Sales offer?
We offer the following popular music brands: Corbin, Alba, On-Stage, Ernie Ball, Martin, D’Addario, Elixir, Dunlop, Kyser, Floyd Rose, Peavey, Washburn, Snark, Pig Hog, Vic Firth, Hohner, Travel Sonic, Bodyguard, and more.
Wholesale Questions?
How can wholesale orders be placed?
How can wholesale orders be placed?
Explore our Wholesale Page for more information.
How can I register for a wholesale account?
How can I register for a wholesale account?
New wholesale clients can Register Here.
Is your wholesale program open to music retailers located outside the USA?
Is your wholesale program open to music retailers located outside the USA?
At the moment, our wholesale program is solely accessible to music retailers based in the United States.
Drop Shipping Questions?
Does Music Dealers Performance Sales offer drop shipping services?
Does Music Dealers Performance Sales offer drop shipping services?
At the moment, we do not offer drop shipping.
Wholesale Login Issues?
What if I cannot log in or have forgotten my password?
What if I cannot log in or have forgotten my password?
Please request a Password Reset or Contact Us.
Ordering Questions?
What if the product I ordered is not in stock?
What if the product I ordered is not in stock?
If the product you ordered is out of stock, it will be removed from your order, and you will receive an updated invoice including shipping costs.
Why does the item I received differ from the product image shown on your website?
Why does the item I received differ from the product image shown on your website?
Due to the nature of our wholesale operations, slight variations between the received item and the product image on our website may occur. These differences could stem from sourcing products from various suppliers
What is the refund policy for wholesale purchases made through Music Dealers Performance Sales?
What is the refund policy for wholesale purchases made through Music Dealers Performance Sales?
Returns must be initiated within three business days of receipt. Upon receiving your shipment, kindly ensure all items are accounted for and undamaged. For damaged goods or return inquiries, please reach out to us (Contact Us) during our business hours (Mon-Fri, 9 a.m. – 5 p.m.).
Payment & Shipping Questions?
When is payment required for my online wholesale order?
When is payment required for my online wholesale order?
Payment is required once your online wholesale order is packed and prepared for shipment. You will receive notification via email.
How do I go about making payment for my wholesale purchase?
New wholesale customers must make payment using a credit card over the phone.
What Payment Methods are accepted?
Music Dealers Performance Sales accepts the following payment methods:
Do you ship to countries outside the United States?
Music Dealers Performance Sales only ships to music retailers in the United States
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